WIFS is available for use 24x7. Between the hours of 7:00 am and 3:00 pm Central Time, Monday through Friday, live WIFS technical support is provided by the AWC. To contact AWC WIFS technical support, use the following email address and phone number.
E-mail: wifs.admin@noaa.gov
Phone: +1 (877) 280-2811
Click here to view frequently asked questions.
If a message is sent to the WIFS Help Desk outside of normal hours, users can generally expect a response within three business days. If users require immediate help outside of WIFS Help Desk hours they should contact the NWS Telecommunications Operations Center Help Desk at +1(301) 713-0902.
| Symptom | Probable Cause | Actions to Take |
|---|---|---|
| Data out of date, cannot be retrieved, or is not being properly displayed on the missing on the workstation | WAFS data retrieve process failed | Test the internet connection (Note 1) |
| Check the data retrieve log file for errors (Note 2) | ||
| Contact the WAFS workstation support team | ||
| Data on WIFS is out of date | Test the internet connection (Note 1) | |
| Browse to the WIFS online file list and check to see if data is up to date (Note 3) | ||
| If data is out of date send an email to wifs.admin@noaa.gov and contact the NWSTG to report the problem.(Note 4) | ||
| There is a WIFS data ingest problem | Check the Advisories page for new advisories pertaining to data outages. | |
| If data is out of date send an email to wifs.admin@noaa.gov and contact the NWSTG to report the problem.(Note 4) |
1. To test your internet connection, try the following URL in a browser: "https://www.aviationweather.gov". If the browser opens the page, you have a working internet connection. If it is not, contact your system administrator or your Internet Service Provider for assistance.
2. If you don't know where this file is or how to access it, contact the WAFS Workstation Support Team (reference the WIFS Vendor POC Information list below).
3. In your browser type in the following URL: https://www.aviationweather.gov/wifs/data. Click on the appropriate category and find the data you are looking for. Take note of the file name with the latest date/time.
4. The National Weather Service Telecommunications Gateway (NWSTG) Helpdesk phone number is (301) 713-0902.
GST - Global Science and Technology |
IPS MeteoStar |
|
IES - Info-Electronics Systems |
Morcom International |
|
COROBOR Systems |
IBL Software Engineering |
|
MFI - Meteo France International |
NetSys International (Pty) Ltd |
